Widerrufsrecht

Refund Policy

Refunds are possible only if the parcel is physically returned to us and received by our warehouse.

Once the returned parcel is received and inspected, the refund amount will be calculated after deducting all related expenses, including but not limited to:

• shipping costs,

• customs duties and taxes,

• carrier fees,

• and any other costs incurred during shipment and return.

Refunds are processed only after the return inspection is completed.
If the parcel is not physically returned to us, no refund will be issued.

Contact Information

If you have any questions before your order is shipped, please contact us at:
📩 support@josscosmetics.com

Thank you for choosing JOSS Cosmetics🤎